Last Updated: March 23, 2025

This Privacy Policy outlines how Stag Kashmir (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase from stagkashmir.com (the “Site”) or otherwise interact with us (collectively, the “Services”). In this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this policy.

Please read this Privacy Policy carefully. By using or accessing our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree with this Privacy Policy, please refrain from using or accessing our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on the Site with a revised “Last Updated” date, and we will take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

To deliver our Services, we collect and have collected personal information about you over the past 12 months from various sources, as detailed below. The information we collect and use depends on your interaction with us.

We may use your information to communicate with you, provide the Services, comply with legal obligations, enforce our terms of service, and protect the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The type of personal information we collect depends on how you interact with our Site and Services. “Personal information” refers to data that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect:

Information We Collect Directly from You

  • Basic Contact Details: Name, address, phone number, email.
  • Order Information: Name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account Information: Username, password, security questions.
  • Shopping Information: Items you view, add to your cart, or include in your wishlist.
  • Customer Support Information: Details you provide in communications with us, such as messages sent through the Services.

Certain features of our Services may require you to provide specific information. You may choose not to share this information, but this may limit your ability to access or use those features.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to fulfill our contract with you, including processing payments, fulfilling orders, sending notifications about your account, purchases, returns, exchanges, or other transactions, managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.
  • Marketing and Advertising: We use your personal information for marketing purposes, such as sending promotional emails, text messages, or postal mail, and displaying advertisements for products or services. This may include tailoring the Services and ads on our Site and other platforms.
  • Security and Fraud Prevention: We use your personal information to detect, investigate, or address potential fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your credentials secure. We recommend not sharing your username, password, or access details with others. If you suspect your account has been compromised, contact us immediately.
  • Communicating with You: We use your personal information to provide customer support and improve our Services, ensuring we remain responsive, deliver effective services, and maintain our business relationship with you.

We do not use or disclose sensitive personal information to infer characteristics about you.

Publicly Available Content

Our Services may allow you to post product reviews or other user-generated content. If you submit content to a public area of the Services, it will be publicly accessible to anyone. We do not control who accesses this information or ensure that parties accessing it will respect your privacy or keep it secure. We are not responsible for the privacy, security, accuracy, use, or misuse of any information you make publicly available or receive from third parties.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined by applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

While we implement security measures to protect your information, no system is entirely impenetrable, and we cannot guarantee “perfect security.” Information sent to us may not be secure during transit, so we advise against using unsecured channels for sensitive or confidential data.

We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information. These rights are not absolute, may apply only in specific circumstances, and we may decline your request as permitted by law:

  • Right to Access/Know: Request access to the personal information we hold about you, including how we use and share it.
  • Right to Delete: Request deletion of the personal information we maintain about you.
  • Right to Correct: Request correction of inaccurate personal information we hold about you.
  • Right of Portability: Receive a copy of your personal information and, in certain cases, request its transfer to a third party.
  • Restriction of Processing: Request that we stop or restrict processing your personal information.
  • Withdrawal of Consent: Withdraw consent where we rely on it to process your personal information.
  • Appeal: Appeal our decision if we decline your request by replying directly to our denial.
  • Managing Communication Preferences: Opt out of promotional emails using the unsubscribe option in our emails. Note that opting out of promotional emails does not affect non-promotional communications, such as account or order updates.

To exercise these rights, use the options on our Site or contact us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity (e.g., via email or account details) before responding to your request. If you use an authorized agent to submit a request, we will require proof of authorization and may need to verify your identity directly. We will respond to your request promptly as required by applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may appeal our decision by reaching out again or, depending on your location, lodge a complaint with your local data protection authority.

Contact Us

For questions about our privacy practices, this Privacy Policy, or to exercise your rights, please reach out to us:

  • Email: info@stagkashmir.com
  • Phone: +91 70067 11232
  • Address: Stag Kashmir, Malabagh Naseem Bagh, Srinagar, Jammu and Kashmir, UT, India 🇮🇳