Return & Replacement Policy – Stag Kashmir
At Stag Kashmir, we are committed to ensuring your satisfaction with our premium cricket bats. Please review our return and replacement policy below for a seamless experience.
Key Points for Warranty Claims
- Araldite Application: Apply Araldite to the bat as a mandatory step before filing any warranty claim.
- Warranty Duration: Our warranty covers 6 months from the date of purchase.
- Return Requirement: To process a warranty claim, the damaged bat must be returned to the Stag Kashmir office. Failure to return the bat may result in forfeiture of the claim.
- Shipping Costs: Customers are responsible for covering shipping charges when returning a damaged bat.
- Evidence Requirement: Provide clear video and photo evidence of non-physical damage to support your warranty claim.
- Approval Process: Obtain prior approval from our Damage & Return Team before sending the bat back. Claims without confirmation may be forfeited unless shipping charges are covered.
- Breakage Condition: The bat must have broken due to ball impact. Submit videos and photos of the damage to validate your claim.
- Replacement Only: We offer replacements for broken bats; refunds are not available under warranty claims.
- One-Time Replacement: Each customer is eligible for only one replacement. Second replacements will not be issued.
- Replacement Terms: The replacement bat will be identical to the original order. No changes or upgrades are permitted, even with additional payment.
Refund Policy
- Refunds are available only within 24 hours of payment, provided a valid reason is submitted.
Exchange Policy
- For product exchanges, submit clear images and videos of the received bat to initiate the process. Our team will guide you through the next steps.
For any queries or assistance, contact us at +91 70067 11232 via WhatsApp or phone.